The small print 1. An individual or business requesting work from Virtual Assistant Stoke will be referred to as ‘the client’. 2. These Terms and Conditions form the contract between Virtual Assistant Stoke and the client. Booking the task 3. Virtual Assistant Stoke will consult with you for up to an hour before the first booking without charge. 4. Subsequent tasks will be discussed for up to 15 minutes without charge. 5. When a task has been discussed the details will be sent by e-mail or post to the client for confirmation. 6. The client will indicate acceptance by reply and these Terms and Conditions will form the contract. 7. Timescales and deadlines will be agreed prior to commencement of the task. The task 8. The client will ensure that Virtual Assistant Stoke is provided with all paperwork and information necessary to complete the task prior to the commencement of the task. 9. Work can be received by email attachment, post, USB drive or CD Rom. A local collection service is available on request. (Mileage charges apply) 10. All documentation will be scanned using anti-virus software but no guarantees can be issued. 11. It is the clients’ responsibility to install anti-virus protection on their own equipment. 12. Final proof reading remains the responsibility of the client, however in the unlikely event of any mistakes being found they will be rectified free of charge if returned within 48 hours. 13. The time taken to complete a task will be monitored and recorded. Only time used directly on the task will be recorded; any interruptions or breaks will not be included in the completion time. 14. Time used will be deducted from the total credit on the ‘pay as you scheme’. 15. If the credit on the ‘pay as you go’ scheme is running out the client will be warned and the work will either cease at the end of that time or the client can purchase additional time. Payment 16. All fees are paid in advance prior to commencement of work. 17. All additional costs for mileage, stationery or postage etc will be charged monthly in arrears. All Payments to be made within 14 days. 18. Payments must be made in UK pounds sterling from a UK bank account or by credit or debit card via Paypal. 19. The client will be liable to refund any unpaid cheque charges. 20. Time used will be deducted from the total amount of credit on the ‘pay as you go’ scheme. 21. Virtual Assistant Stoke is not currently VAT registered. Liability 22. Virtual Assistant Stoke will not be held responsible for any loss, damage, theft etc of data, documents, equipment or any items relating to tasks during transit to and from our premises. 23. Final responsibility for proof reading and checking all completed work lies with the client. Virtual Assistant Stoke will not be held liable or responsible for the end use of any work completed by us. 24. In no event shall Virtual Assistant Stoke be liable for any indirect punitive, special or incidental damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises. 25. Clients have sole responsibility for adequate protection and back up of data and/or equipment used and will not make a claim against Virtual Assistant Stoke for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from a contract. 26. Virtual Assistant Stoke retains the right to reject work that we feel is illegal, immoral or objectionable. Confidentiality 27. All work I undertake is treated IN CONFIDENCE. If required I will sign a Confidentiality clause. 28. No details regarding clients or information relating to work carried out will be disclosed or passed to a third party without prior consent unless we are legally obliged to do so.